A washing machine hose lets go at 2am and suddenly your Townley laundry room is underwater — that's the exact moment our dispatch line is built for, with a technician routed before you've finished mopping the first puddle.
Call +1-844-578-1604
Crews staged inside Townley limits
Written estimate, no hidden line items
IICRC-certified technicians on every truck
Ask a Townley homeowner who's dealt with a burst pipe at 3am and, if they called us, they'll tell you the same thing: someone answered, and someone showed up. That's the whole model.
Our Townley dispatch desk is staffed around the clock by people, not an automated queue, which matters most at exactly the hour you're calling.
Ongoing training matters more to us than a certificate on the wall — drying standards and equipment change, and our crews train against the current standard, not the one from five years ago.
Water damage rarely starts as a dramatic flood — it usually starts small, and these are the signs worth acting on before the damage spreads further.
Fresh paint over an old stain can hide the problem visually for a month or two, right up until the drywall paper backing gives out.
If a dehumidifier and open windows don't clear the smell within a day or two, there's an active moisture source that ventilation alone won't solve.
Hardwood cupping at the edges, laminate lifting at the seams, or carpet that stays spongy days after you last noticed water — all three point to moisture sitting against the subfloor.
Catching a hidden leak through the water bill is far cheaper than waiting for it to surface as a flooded room.
Bubbling near a window frame frequently traces back to a failed seal letting water in gradually.
A small patch of mold in a corner or along a baseboard means conditions behind that surface have supported growth for a while — the source needs to be found, not just wiped away.
If more than one of these sounds familiar, it's worth a professional moisture check sooner rather than later.
Bouncing between an extraction company, a drying company, and a repair contractor is how small jobs turn into weeks-long headaches — we keep all three under one roof on purpose.
The equipment on our trucks scales up or down to the job, but the process — assess, extract, dry, verify, repair — doesn't change.
Moisture meters classify the water as Category 1, 2, or 3 on arrival, which determines whether it's a straightforward extraction or a full contamination protocol.
We don't call a structure dry based on a visual check — the moisture meter has the final say before equipment comes down.
Blackwater intrusions call for full PPE, controlled removal of porous materials that can't be sanitized, and hospital-grade disinfection before any reconstruction starts.
If mold has already started, containment with negative air pressure goes up before any demolition begins, so spores don't travel to unaffected rooms.
Reconstruction starts from the actual drying documentation, not a fresh guess, which keeps the repair scope accurate.
Furniture, electronics, and documents get assessed on-site, with salvageable items cleaned and stored while the space dries.
Four steps, no guesswork — here's exactly what happens between your call and a verified-dry structure.
Real person, real questions, fast routing — the goal is getting a truck moving within minutes of hanging up.
Photo and moisture documentation happens before any equipment gets touched, which protects your insurance claim later.
Equipment placement follows the specific psychrometric numbers from assessment, not a generic pattern used on every job.
Every affected area gets re-tested before we call the job complete — no shortcuts on the sign-off.
We built the checklist below around the actual complaints people have about restoration companies in general, then made sure Aqua Guard Water Damage doesn't repeat them.
Every technician carries IICRC certification, and every crew works fully insured — documentation available whenever you want it.
Regionally staged trucks mean a crew often arrives before a national chain's call center finishes the intake questionnaire.
We'd rather have the pricing conversation upfront than after the job's already underway.
A guarantee only counts if it's backed by a second moisture reading, not just good intentions.
We'd rather run a dehumidifier an extra day on our dime than sign off on a reading we're not confident in.
Technicians aren't rewarded for closing jobs quickly, which keeps the incentive pointed at actually finishing the drying right.
Call +1-844-578-1604Whether your address sits in 35587 or a neighboring zip, the same crew and the same response standard applies.
We track call patterns by zip code across Townley to keep crew staffing matched to where emergencies actually happen.
"Our water heater gave out overnight and by the time I found the pool of water it had already crept under the cabinets. The crew here in Townley had it extracted and drying equipment running before I finished my coffee."
Renee A., Townley"A storm backed water into our finished basement and the crew classified it, extracted it, and had dehumidifiers running that same afternoon. The invoice matched the quote to the dollar."
Owen D., Townley"Professional from the first call to the final walkthrough, and they re-tested moisture before closing the job instead of eyeballing it."
Fatima J., Townley"The reconstruction crew matched our original flooring almost exactly after the repair — you'd never guess there was ever a leak."
Lucas P., Townley"The thermal scan caught damage behind a cabinet that could have turned into a much bigger mold problem if it went unnoticed."
Grace T., Townley"They sectioned off the wet area instead of shutting down the whole office during drying, which kept us operating almost normally."
Nathaniel W., Townley"The technician explained exactly which boards needed to go and which tested dry enough to keep, so we didn't overpay for the repair."
Bianca H., Townley"They explained the crawl space drainage issue in plain terms instead of technical jargon, and fixed it on the spot rather than scheduling a separate trip."
Derek S., Townley"They found the actual source of the leak instead of just drying the surface damage, which saved us from the same problem happening again in a month."
Melissa C., Townley"A dishwasher supply line failed while we were on vacation and came home to a soaked kitchen floor. They handled the extraction, drying, and coordination with our property manager without us having to fly back early."
Victor N., Townley
